Frequently Asked Questions
What
is included in the price
that I pay for toilet
hire at my event?
Our
prices for portable toilet
hire always include the
following:
Delivery & collection
based on weekdays during
working hours
Set-up & full
on-site testing of toilets
in situ at the event
All
consumables – loos are
fully stocked with loo
rolls, soaps,
hand towels & chemicals
24
hour customer telephone
hotline, should you need
to contact us urgently.
VAT
is not included in the
price quoted, unless
specifically stated and
is subject to the standard
VAT rate on the date
of the event - not at
the time of booking.
What
do the units need to
run?
All
we need is power, a
13 amp socket will do.
If you are hiring a generator
then that is ok as well,
as we can connect to
a standard 16 amp supply
on a c-form socket.
Access to a water supply
is sometimes helpful,
depending on the event,
but is not essential.
However, these are details
we will go through with
you before you commit
to hiring a unit. Call
us now on FREEPHONE
0800 634 35 46 to discuss
your precise requirements.
Will
I need to provide anything
for the unit, other than
power?
No,
all units come fully
stocked with toilet paper,
hand towels, soap etc
and are ready to use
once set up on site.
How
many portable toilets
do I need to hire at
my event?
This
will vary according
to the number of guests
attending and the duration
of your event. Please
call us to discuss
your requirements.
How
do you deliver your units?
We
only hire out self contained
towed trailer units that
can be easily positioned.
Your unit(s) will be
delivered by a Land Rover
Discovery 3, the industry
leading 4 x 4 vehicle.
It really is amazing
what they can do and
virtually guarantees
a trouble free installation
and extraction; even
after the most inclement
British weather! If you
have any specific requirements
or concerns about the
positioning of your facilities
or simply want to discuss
your options then please
do not hesitate to contact
us on FREEPHONE 0800
634 35 46 today.
When & how
do I need to pay
for
toilet hire?
If
your event is less than
two weeks away, the full
balance needs to be paid
in advance of delivery.
If
your event is more than
two weeks away, we require
a 25% deposit to secure
your booking. We will
then send you an invoice
prior to your event
which needs to be settled
in full the week prior
to your event.
Deposits
and invoices can be
paid by online
banking
(BACs) or by cheque.
Where will the toilet(s) be positioned?
The
single most important
consideration is to ensure
you have adequate space
for a medium size van
or 4x4 vehicle with trailer
to deliver the toilet(s).
As a rough guide, please
allow 9ft width and 12ft
height clearance at the
site location. You will
find the dimensions for
each type of unit on
the product pages of
our website and additional
space needs to be allowed
for manoeuvring, turning
and getting in to the
mobile toilet unit.
Toilets
should be placed on flat,
firm ground (ideally
gravel, tarmac, concrete
or hard-standing), but
can also be on grass
as long as it’s not too
wet!). We don’t want
to damage lawns or driveways
when man-handling toilets
into their final position,
so it’s always worth
having a ‘Plan B’ for
where to site the units
as unfortunately we cannot
be liable for any accidental
damage caused at the
delivery address.
Can
a toilet be built into
a marquee?
Absolutely.
This is a particularly
good idea during the
winter. As all marquees
are different, we would
advise that your marquee
company/event manager
contact us to run through
your requirements.
What
if there is a technical
problem on site?
All
of our luxury portable
toilet units are very
new and well looked after
which makes them extremely
reliable, but for peace
of mind we provide an
emergency hotline for
our customers to call
us on if there are any
problems during the event.
We will always try and
solve any problems initially
over the phone (sometimes
people simply forget
to turn on the power!),
and if that fails then
we will send out a technician
to remedy the problem.
You are not charged for
this service, however
if our technician is
called out without due
cause then a call-out
charge will be payable.
What
if I am interested in
toilets for long-term
rental?
For
hire periods of 28 days
or more, we can provide
cost effective rates
for toilet hire. Please
contact us on 0800 6343546.